WEBVTT 00:00:00.240 --> 00:00:01.360 Short summary. 00:00:01.960 --> 00:00:02.840 Well managed search. 00:00:02.840 --> 00:00:05.920 Very, very important for me personally as well as for the guys 00:00:05.920 --> 00:00:08.000 at our company that I have talked to. 00:00:08.520 --> 00:00:11.560 You have to be able to narrow down quickly, you have to be able to find the products quickly. 00:00:11.560 --> 00:00:17.520 The sensitive area with the hotspots should basically result in us being able to order spare parts quickly. 00:00:17.520 --> 00:00:18.720 Or the customer, not us, 00:00:18.720 --> 00:00:22.640 but we personally will also use it in technical service, I'm pretty sure, 00:00:23.640 --> 00:00:26.080 because we can also, if we're logged in, jump relatively quickly 00:00:26.080 --> 00:00:27.880 to these spare parts lists via the serial number, which the customer 00:00:27.880 --> 00:00:31.560 usually gives us, and therefore see relatively quickly 00:00:31.560 --> 00:00:35.240 what spare part the customer may need. 00:00:35.240 --> 00:00:38.000 So we - from our point of view, we can also use it. 00:00:40.200 --> 00:00:45.360 Then, of course, there is the automatic hotspot generation, so to speak, 00:00:45.360 --> 00:00:48.880 that we no longer have to do anything manually in this area and that we can later 00:00:49.680 --> 00:00:52.560 run all the data from our ERP system together 00:00:52.560 --> 00:00:56.600 with the data from CAD into ANTEROS 00:00:56.760 --> 00:00:59.600 and then make it available online accordingly. 00:00:59.880 --> 00:01:01.360 In conclusion, it can be said 00:01:01.360 --> 00:01:05.840 that the cooperation with INCONY, which has been going on since 2008, 00:01:06.880 --> 00:01:10.880 well over ten years, so to speak, is simply great. 00:01:10.920 --> 00:01:12.400 We don't hear much from each other, I think. 00:01:12.400 --> 00:01:16.400 That often means that the customer is somehow satisfied, 00:01:16.920 --> 00:01:18.440 because they don't get in touch every day. 00:01:18.440 --> 00:01:21.360 At least that's how I know it from our customers. 00:01:21.360 --> 00:01:22.880 We are also all very satisfied. 00:01:23.600 --> 00:01:25.040 I can really only say positive 00:01:25.440 --> 00:01:28.400 things about INCONY and all the employees I know. 00:01:33.280 --> 00:01:35.840 I would like to welcome you to today's presentation 00:01:36.400 --> 00:01:39.640 on the subject of our online store with the search via exploded drawings 00:01:39.640 --> 00:01:43.520 and also especially via automatically set hotspots. 00:01:43.800 --> 00:01:46.720 Perhaps very briefly about myself: My name is Hauke Tietjen. 00:01:46.720 --> 00:01:49.920 I am the managing director of the Tietjen company together with my father. 00:01:50.200 --> 00:01:53.200 We currently have just under 60 employees 00:01:53.520 --> 00:01:56.680 and about 00:01:56.760 --> 00:02:02.160 ten of them are responsible for technical development and construction. 00:02:02.200 --> 00:02:07.040 On the next slide you can see our general product range, 00:02:07.040 --> 00:02:11.120 because I think it's important to understand for the other slides that I'm about to show, 00:02:11.680 --> 00:02:15.080 that we offer a wide variety of products. 00:02:16.480 --> 00:02:20.680 In the top left you can see the classic air brake system for a towing vehicle. 00:02:22.280 --> 00:02:24.760 This air brake system consists of 00:02:24.760 --> 00:02:29.600 up to 300, 400 parts in some cases, depending on what kind of vehicle it is. 00:02:29.600 --> 00:02:33.680 And we try to pre-assemble everything as much as possible. 00:02:34.600 --> 00:02:39.400 That's not always possible, but if we somehow pre-assemble it as much as possible, 00:02:39.400 --> 00:02:42.560 the installer in the workshop at the dealership 00:02:43.480 --> 00:02:46.920 can later on integrate this air brake system relatively easily into the vehicle by plug and play 00:02:47.720 --> 00:02:50.720 along with our installation instructions. 00:02:50.920 --> 00:02:56.200 At the top right we see an example of a trailer air brake system. 00:02:56.680 --> 00:03:00.920 Now this is also specially designed for the original equipment we have. 00:03:01.520 --> 00:03:05.280 On the bottom left, you can see kits and spare parts. 00:03:05.280 --> 00:03:07.160 So we also offer a wide variety of kits, 00:03:07.160 --> 00:03:11.960 that can be kits of valves with fittings and universal holders. 00:03:12.040 --> 00:03:13.920 In this case you can see an air dryer kit, 00:03:13.920 --> 00:03:16.000 a universal kit that we offer like this. 00:03:17.000 --> 00:03:19.360 Of course, the spare parts business is also important. 00:03:20.200 --> 00:03:23.600 And at the bottom right we see the retrofit for trailer coupling. 00:03:24.000 --> 00:03:28.160 Now let's move on to the ANTEROS system at our company. 00:03:28.800 --> 00:03:32.320 ANTEROS has been in use at our company since 2008. 00:03:32.880 --> 00:03:36.720 That's more or less when I started back then. 00:03:38.320 --> 00:03:39.200 I don't even know if I 00:03:39.200 --> 00:03:41.520 was involved in deciding that back then, but I probably was. 00:03:42.360 --> 00:03:44.240 Overall, we do the data maintenance there, 00:03:44.240 --> 00:03:46.840 that is, we maintain the product data, the images, 00:03:47.400 --> 00:03:49.560 everything that belongs to our products, 00:03:49.680 --> 00:03:52.560 and then in the first step we did the print automation. 00:03:52.560 --> 00:03:55.920 In other words, we actually wanted to move away from our old solution. 00:03:57.320 --> 00:04:00.720 The complex maintenance on various data islands, 00:04:00.720 --> 00:04:01.760 we just wanted to move away from it. 00:04:01.760 --> 00:04:03.880 It was very time-consuming, it was not good for us 00:04:04.440 --> 00:04:07.440 and ANTEROS was really the right system. 00:04:07.800 --> 00:04:10.440 We have completely automated our print catalog, 00:04:10.920 --> 00:04:14.960 which you can see here - this is the last model from 2020 - 00:04:15.720 --> 00:04:18.720 and can currently also 00:04:18.720 --> 00:04:22.160 make this available to our customers in the online catalog. 00:04:23.680 --> 00:04:26.600 So, that was the last point we actually made. 00:04:26.600 --> 00:04:29.640 And now we are in the process of taking the whole thing further 00:04:30.240 --> 00:04:31.680 in terms of an online store. 00:04:31.840 --> 00:04:34.240 The motivation in itself for the workshop was actually 00:04:34.240 --> 00:04:37.120 that we are available around the clock. More or less. 00:04:37.120 --> 00:04:40.600 Customers can order around the clock, even on Saturdays and Sundays, 00:04:40.600 --> 00:04:43.680 when we personally are not working. 00:04:44.040 --> 00:04:47.360 Our customers in the agricultural machinery and construction machinery sector have 00:04:47.360 --> 00:04:50.840 now become very accustomed to the fact that you can order on the internet. 00:04:51.280 --> 00:04:55.160 In some cases, of course, there were already customers who explicitly requested this, 00:04:55.280 --> 00:04:58.960 so at some point we had no choice 00:04:58.960 --> 00:05:02.520 but to take this step. 00:05:02.680 --> 00:05:04.520 What was very important to me personally 00:05:04.520 --> 00:05:09.800 was the simple and above all efficient search within an online store 00:05:11.200 --> 00:05:15.600 and that we can of course store additional data on a product. 00:05:16.960 --> 00:05:18.600 Of course, you can also do that in print, 00:05:18.600 --> 00:05:23.680 but all in all, I think it's easier, better 00:05:24.160 --> 00:05:29.560 and also more structured to present things on the internet or online than in print. 00:05:30.800 --> 00:05:34.400 And of course, what we hope is that we can generate 00:05:34.400 --> 00:05:37.960 more sales or gain new customers as a result. 00:05:38.120 --> 00:05:41.800 Overall, it can be said that it will be a pure business customer store. 00:05:41.800 --> 00:05:42.880 So B2B. 00:05:44.560 --> 00:05:47.480 And there are basically two different areas. 00:05:47.480 --> 00:05:49.080 Firstly, the - 00:05:49.480 --> 00:05:54.200 our customers can log in, only then do they see the full scope or 00:05:54.240 --> 00:05:56.920 they see all the functions that we provide 00:05:57.240 --> 00:05:59.640 and all the others who just haven't logged in, 00:05:59.640 --> 00:06:00.720 if you want to browse, 00:06:00.720 --> 00:06:03.720 you can of course do that, but you just don't see all the information. 00:06:03.720 --> 00:06:06.520 That simply has to be clear. 00:06:06.520 --> 00:06:08.520 So we have to communicate that to our dealers and 00:06:08.520 --> 00:06:11.600 customers accordingly. 00:06:11.840 --> 00:06:13.920 Let's move on to the login. 00:06:14.600 --> 00:06:17.160 Yes, in principle the classic login - user name, password. 00:06:17.320 --> 00:06:20.600 Once you've registered, you're given the appropriate activation. 00:06:21.800 --> 00:06:23.760 We also authorize the customer. 00:06:23.760 --> 00:06:27.040 We have to do this once so that 00:06:27.040 --> 00:06:30.480 we can also reach the business customers and not accidentally any end customers 00:06:31.240 --> 00:06:33.600 who may have registered there. 00:06:34.200 --> 00:06:36.600 And only then you see, you see prices, 00:06:36.600 --> 00:06:39.520 you see spare parts lists that we provide, 00:06:39.520 --> 00:06:44.280 if necessary further information and of course the exploded views. 00:06:44.400 --> 00:06:48.120 And you can not only inquire, but you can also order 00:06:48.120 --> 00:06:49.040 if you are registered. 00:06:49.040 --> 00:06:50.720 You simply have to know that. 00:06:50.720 --> 00:06:53.040 If you are not registered or not logged in, 00:06:53.040 --> 00:06:54.320 you cannot order directly. 00:06:54.320 --> 00:06:56.760 Maybe a few words about the search, 00:06:56.760 --> 00:06:59.880 which, as already mentioned, was very, very important to me personally. 00:06:59.880 --> 00:07:02.880 In principle, we have more or less three ways that we can go 00:07:03.240 --> 00:07:04.640 or also different ways. 00:07:04.640 --> 00:07:07.640 First, you see the search field in the center at the top. 00:07:08.160 --> 00:07:12.200 If you are logged in, for example, you can use this search field 00:07:12.200 --> 00:07:15.400 to enter the article number, if you know it. 00:07:15.400 --> 00:07:18.000 In some cases, our customers know the part numbers. 00:07:18.000 --> 00:07:22.000 You can specify the serial numbers and explicitly search for them. 00:07:24.240 --> 00:07:27.520 You can see this here under the green arrow, under point 1. 00:07:27.600 --> 00:07:30.880 The area outlined in red is again the pure vehicle search 00:07:31.320 --> 00:07:33.360 I will show you a specific example in a moment. 00:07:33.360 --> 00:07:37.880 That is, you go via the vehicle type. 00:07:38.040 --> 00:07:40.120 In principle, you enter the search 00:07:40.800 --> 00:07:47.160 and for spare parts, kits, individual parts we maintain the search via the categories, so to speak. 00:07:47.520 --> 00:07:51.240 That's basically how we split things up, 00:07:51.320 --> 00:07:53.840 they are in part very, very complex products 00:07:54.360 --> 00:07:56.320 and it is also possible that 00:07:56.320 --> 00:07:59.840 for the seemingly same vehicle we can provide different air brake systems, 00:07:59.840 --> 00:08:02.640 depending on the equipment variant. 00:08:03.560 --> 00:08:04.520 And therefore, 00:08:05.040 --> 00:08:08.400 in some cases you have to guide the customer a bit through the search. 00:08:08.720 --> 00:08:12.800 On this slide, we now see the search overall via the vehicle selection. 00:08:14.320 --> 00:08:16.360 In this case quite specifically. 00:08:16.800 --> 00:08:22.120 he customer has a wheel loader from the manufacturer Volvo and the LH model series. 00:08:23.000 --> 00:08:26.000 That's a relatively simple limitation, in my opinion, 00:08:26.240 --> 00:08:29.280 and in our opinion, because we've been racking our brains for a long time 00:08:29.440 --> 00:08:32.160 about how the customer wants to enter the search, 00:08:32.520 --> 00:08:36.600 or how the customer should enter the search in general, and how 00:08:36.600 --> 00:08:38.680 they can be guided through the search. 00:08:38.840 --> 00:08:41.520 And this seemed to make the most sense to us here, because it is usually the case 00:08:41.520 --> 00:08:44.520 that our customers, if they are specifically looking for either a product 00:08:44.960 --> 00:08:47.120 or perhaps already have a product of ours and 00:08:48.080 --> 00:08:51.280 are looking for spare parts for this vehicle, that this search 00:08:51.560 --> 00:08:53.440 will take them exactly to their destination. 00:08:53.440 --> 00:08:54.920 In other words, they know that they have a wheel loader. 00:08:54.920 --> 00:08:58.440 They know they have a Volvo, which is a Volvo wheel loader of the LH model range. 00:08:58.560 --> 00:09:00.280 That is simple fact for the customer. 00:09:00.600 --> 00:09:03.240 That's why it simply made sense for us. 00:09:04.560 --> 00:09:06.120 Once the customer has selected this, 00:09:07.560 --> 00:09:10.320 they can specify the product even further. 00:09:10.320 --> 00:09:14.800 In principle, the next step is the product detail list, 00:09:14.800 --> 00:09:17.040 which means that the customer first sees a product overview 00:09:17.600 --> 00:09:20.760 with all the parameters that we can display or hide. 00:09:20.760 --> 00:09:23.680 Depending on what we think is more useful. 00:09:23.680 --> 00:09:25.800 From the product overview they can directly 00:09:26.360 --> 00:09:29.760 put the things, the spare parts or the products in the shopping cart. 00:09:29.760 --> 00:09:32.160 And they can compare products. 00:09:34.200 --> 00:09:37.200 And what is very important for us, of course, is that they 00:09:38.320 --> 00:09:40.040 actually have to specify the vehicle even further. 00:09:40.040 --> 00:09:41.040 What do they actually have? 00:09:42.280 --> 00:09:47.280 They've now chosen a wheel loader, Volvo, model series LH, and they have a specific type. 00:09:47.280 --> 00:09:49.440 And this type, they usually know that too. 00:09:49.440 --> 00:09:53.040 If they now click on the L110H, in this case, 00:09:53.880 --> 00:09:57.200 then only all products that match these types are displayed. 00:09:57.600 --> 00:09:59.400 And so they have almost reached their goal. 00:09:59.720 --> 00:10:01.640 And we control all of this via the parameters 00:10:01.640 --> 00:10:04.640 that we subsequently maintain on the air brake in ANTEROS. 00:10:05.440 --> 00:10:08.880 And yes, that works very, very well, I must say. 00:10:11.760 --> 00:10:13.240 And if they have specified the product in general, 00:10:14.400 --> 00:10:18.120 then they will be directed to the product detail page. 00:10:18.120 --> 00:10:20.640 On this product detail page, they can see prices, 00:10:21.080 --> 00:10:24.360 they can see the shopping cart icon of course, they can order directly there 00:10:24.680 --> 00:10:27.680 or put the part in the shopping cart, they can continue to compare it. 00:10:27.680 --> 00:10:30.680 They see further descriptions, characteristics 00:10:30.680 --> 00:10:33.400 and, if they are logged in, also the corresponding assemblies. 00:10:33.400 --> 00:10:36.560 These assemblies, which we will come to in a moment, are later important 00:10:36.560 --> 00:10:40.200 for the spare parts search for the exploded view. 00:10:42.040 --> 00:10:45.640 These assemblies again only assembly, price, in this case 00:10:46.200 --> 00:10:47.840 can only be seen by registered users. 00:10:47.880 --> 00:10:50.920 The assemblies can be specifically controlled via the - 00:10:51.680 --> 00:10:54.480 via the accordion menu, which we have integrated there. 00:10:54.480 --> 00:10:59.280 A compressed air system, you just have to know, can consist of up to 15 assemblies. 00:10:59.280 --> 00:11:01.360 Sometimes there are only ten, sometimes maybe 20, 00:11:01.840 --> 00:11:03.920 depending on the vehicle and the equipment. 00:11:04.400 --> 00:11:08.000 And each assembly, in turn, can consist of up to 200 individual parts. 00:11:09.560 --> 00:11:11.800 And that's a large number of products that we 00:11:12.200 --> 00:11:14.920 then later, depending on which assembly the customer has selected, 00:11:14.920 --> 00:11:18.720 want to display relatively simply via the exploded view. 00:11:18.960 --> 00:11:26.000 And that's what we see on the next page, because here we have the actual spare parts of the assembly, 00:11:26.440 --> 00:11:29.520 that is in the left area of this screenshot you see 00:11:29.640 --> 00:11:32.640 the sensitive area with the corresponding hotspots. 00:11:32.640 --> 00:11:37.440 The hotspots are the item numbers from the CAD, they are outlined in red 00:11:37.440 --> 00:11:42.160 in this case and the right area is basically the parts list. 00:11:43.760 --> 00:11:50.040 That is, the products are displayed there with name, item number, price, quantity 00:11:50.040 --> 00:11:51.720 and you can also put these products 00:11:51.720 --> 00:11:55.920 directly into the shopping cart or add them to a product comparison. 00:11:56.680 --> 00:12:00.760 That's basically what you see there relatively quickly at first glance. 00:12:02.080 --> 00:12:07.800 In addition, we have integrated - which you can see at the top of this screenshot - 00:12:07.880 --> 00:12:10.440 the navigation to the individual assemblies. 00:12:11.400 --> 00:12:14.640 Personally, this was also very important to us, because it is quite possible 00:12:14.640 --> 00:12:15.560 that the customer may have 00:12:15.560 --> 00:12:18.080 clicked the wrong link and is not looking for the compressor assembly at all, 00:12:18.640 --> 00:12:22.840 but is simply looking for a product in the pressure regulator assembly group 00:12:24.160 --> 00:12:26.880 and can then use this navigation to jump back 00:12:27.480 --> 00:12:30.800 and forth relatively quickly between the different assemblies. 00:12:31.560 --> 00:12:35.160 And everything simply has to be user-friendly, it has to work quickly 00:12:35.160 --> 00:12:38.680 and that's why that was actually the solution we were aiming for. 00:12:38.680 --> 00:12:41.960 The hotspots themselves are just - 00:12:42.800 --> 00:12:43.680 this is just a - 00:12:43.960 --> 00:12:44.640 what is it called? 00:12:44.640 --> 00:12:46.200 A so-called sensitive area. 00:12:46.200 --> 00:12:51.120 And if you move the mouse over there, a small window opens. 00:12:51.120 --> 00:12:54.120 You can see a product image, if it is stored. 00:12:54.160 --> 00:12:56.640 You can choose the quantity, you can put the product directly 00:12:58.240 --> 00:13:00.840 into the shopping cart, into the product comparison or depending on 00:13:00.840 --> 00:13:03.960 what you want to do with it, you can get information. 00:13:04.040 --> 00:13:08.080 You can also click on it directly and jump to the actual product, 00:13:08.080 --> 00:13:09.840 to the product detail page. 00:13:09.840 --> 00:13:11.040 You can move relatively quickly 00:13:11.560 --> 00:13:15.000 via mouse over to different products or parts within this assembly, 00:13:15.000 --> 00:13:17.960 to get a bit of basic information. 00:13:17.960 --> 00:13:21.520 If you have now selected all the parts, we come to the actual order, 00:13:21.520 --> 00:13:25.320 which is of course important for us and it would be nice 00:13:25.360 --> 00:13:27.640 if as many customers as possible would work with it later. 00:13:28.600 --> 00:13:33.040 It's basically a classic online store, you can see part order quantities, 00:13:33.040 --> 00:13:38.400 descriptions, part numbers, prices, custom prices, the terms and conditions. 00:13:38.920 --> 00:13:41.440 You can change billing addresses and shipping addresses. 00:13:42.400 --> 00:13:46.640 Yes, you can give us additional information like commission numbers or yes, 00:13:46.640 --> 00:13:48.240 depending on what is important to the customer. 00:13:48.240 --> 00:13:49.400 Sometimes they also use the 00:13:49.800 --> 00:13:53.920 corresponding customer passwords in our industry, 00:13:54.400 --> 00:13:57.520 so that they can later assign them accordingly when they are shipped to the yard. 00:13:58.400 --> 00:14:00.160 And when the customer then hopefully 00:14:00.160 --> 00:14:03.160 places an order obligating payment, the whole thing 00:14:03.880 --> 00:14:07.160 goes into our merchandise management system and is 00:14:07.160 --> 00:14:10.160 further processed there and made available for production and purchasing. 00:14:10.360 --> 00:14:15.000 In principle, this is the classic online store scenario with the shopping cart, 00:14:15.000 --> 00:14:18.920 which is probably how we all know it to be. 00:14:19.360 --> 00:14:22.720 Let's perhaps get to the most interesting part. 00:14:22.720 --> 00:14:26.000 It was also quite an interesting story for us as a company. 00:14:26.000 --> 00:14:29.840 The automatic generation of the hotspots was 00:14:30.120 --> 00:14:33.560 a kind of knockout criterion in some way. 00:14:33.640 --> 00:14:35.320 We thought long and hard about how to do that, 00:14:35.320 --> 00:14:40.440 because we have a total of 3000 shop-relevant assembly drawings 00:14:41.240 --> 00:14:42.960 that we want to upload there. 00:14:43.360 --> 00:14:48.320 These drawings or exploded views come from our CAD system. 00:14:49.000 --> 00:14:54.080 As I mentioned before, each assembly can consist of up to 200 parts and 00:14:55.640 --> 00:14:58.520 we wanted to make it very user-friendly so that 00:14:58.520 --> 00:15:01.320 when you move over this sensitive area within the assembly, 00:15:01.320 --> 00:15:05.280 you can also select, preselect, compare 00:15:05.280 --> 00:15:06.480 and everything else that goes with it. 00:15:06.480 --> 00:15:08.320 And if you compare all of this, 00:15:10.040 --> 00:15:13.240 I've only made a rough estimate or 00:15:13.240 --> 00:15:16.240 we've only made a very rough estimate, we would have had to manually 00:15:16.520 --> 00:15:19.600 set far more than 200,000 hotspots, which I think 00:15:19.600 --> 00:15:21.400 would have made our employees very happy, 00:15:21.400 --> 00:15:23.440 and that was just too much work for us. 00:15:23.440 --> 00:15:26.760 That's why we came up with the idea relatively quickly 00:15:26.760 --> 00:15:31.200 that it had to somehow be automated, and the company INCONY gave us 00:15:31.840 --> 00:15:34.840 wonderful support and also liked the idea, 00:15:34.920 --> 00:15:39.440 and then implemented it in an incredibly short period of time. 00:15:39.440 --> 00:15:41.840 I really have to say. It was really very good. 00:15:43.000 --> 00:15:45.480 And what is also important, 00:15:45.480 --> 00:15:49.520 setting it manually would not have been a good idea, and that actually comes into play, 00:15:49.520 --> 00:15:51.680 as I speak, the guys downstairs 00:15:51.680 --> 00:15:54.680 are in the process of, alongside the CAD developers, 00:15:55.320 --> 00:15:56.320 developing 00:15:56.320 --> 00:16:00.000 new air brake systems, which later have to be 00:16:00.000 --> 00:16:01.160 integrated back into this store. 00:16:01.160 --> 00:16:03.120 That means we then have to upload it again later 00:16:03.120 --> 00:16:05.040 and that's actually an ongoing process. 00:16:05.040 --> 00:16:08.040 Over the course of the year, 00:16:08.960 --> 00:16:12.640 we are always developing new types for new manufacturers, new types, new systems, 00:16:12.640 --> 00:16:15.640 and therefore we had to somehow create a kind of automatism 00:16:16.360 --> 00:16:19.880 that simply takes the work off our hands later. 00:16:20.160 --> 00:16:23.240 Maybe here again a few basic things. 00:16:23.680 --> 00:16:25.240 How this actually works. 00:16:26.240 --> 00:16:27.520 It is our goal. 00:16:27.520 --> 00:16:30.040 The CAD system basically outputs two types of data. 00:16:30.040 --> 00:16:31.280 One is the drawing. 00:16:31.280 --> 00:16:33.320 That is a defined, 00:16:35.520 --> 00:16:39.680 a defined format, in this case JPEG with a defined size, 00:16:39.680 --> 00:16:42.720 so that means defined size, defined resolution 00:16:43.080 --> 00:16:43.960 and so on and so forth. 00:16:43.960 --> 00:16:46.600 That's all fixed, so to speak. 00:16:47.520 --> 00:16:50.760 and in parallel the metadata is output in a text file. 00:16:51.480 --> 00:16:55.840 This metadata includes the x-y coordinates 00:16:55.840 --> 00:17:01.520 of this position number circle within the drawing. 00:17:02.080 --> 00:17:03.360 This is the center, so to speak. 00:17:03.360 --> 00:17:07.040 These are the x-y coordinates related to the lower left 00:17:07.800 --> 00:17:10.360 image border of this JPG what we output. 00:17:10.600 --> 00:17:12.880 We also output the circle diameter. 00:17:13.640 --> 00:17:15.520 The circle diameter can be quite important. 00:17:15.520 --> 00:17:19.240 For example, if we have not 99 parts, but 100 parts 00:17:19.240 --> 00:17:23.160 within an assembly, the circle in CAD will also be slightly larger. 00:17:23.160 --> 00:17:28.320 Thus, we can also output the circle diameter and the hotspot is set correctly. 00:17:28.800 --> 00:17:32.560 This was very important and in parallel of course the position numbers and the part numbers, 00:17:32.560 --> 00:17:37.480 so that the hotspot generator of ANTEROS can assign the thing reasonably. 00:17:38.280 --> 00:17:41.680 So, we put these two sets of data into a so called hot folder. 00:17:42.880 --> 00:17:44.000 This is somewhere 00:17:45.840 --> 00:17:49.280 on our server, I was about to say, no, we have it lying around. 00:17:49.280 --> 00:17:54.440 We load the data from the CAD into it and then it is processed there, 00:17:54.640 --> 00:17:56.840 put into the hotspot generator 00:17:56.840 --> 00:18:00.600 and then the data runs automatically into ANTEROS afterwards. 00:18:00.720 --> 00:18:05.560 This saves an enormous amount of time and is relatively simple. 00:18:05.560 --> 00:18:10.120 So from the CAD system, the data is currently still output manually, because 00:18:11.360 --> 00:18:13.480 we can control that quite well. 00:18:14.360 --> 00:18:18.800 But yes, all in all, the rest runs more or less automatically. 00:18:18.800 --> 00:18:21.800 This means that once we have entered the data in this hot folder, 00:18:21.960 --> 00:18:25.200 the data is automatically made available online at some point 00:18:25.840 --> 00:18:27.760 and we don't really need to do that much anymore. 00:18:27.760 --> 00:18:29.680 The hotspots are then already set 00:18:29.880 --> 00:18:31.560 and of course we still have to maintain a few 00:18:32.200 --> 00:18:35.120 small things at the product level, but overall 00:18:36.600 --> 00:18:37.440 this is already very good. 00:18:37.440 --> 00:18:40.400 Here you can see on the slide again with the hotspots 00:18:40.400 --> 00:18:41.560 how it actually behaves. 00:18:41.560 --> 00:18:45.360 This means that we output the JPEG, the actual image, i.e. the drawing 00:18:45.360 --> 00:18:48.480 of the assembly, from our SolidWorks CAD system. 00:18:49.160 --> 00:18:52.840 We output the metadata from the assembly, i.e. all the coordinates, 00:18:52.840 --> 00:18:55.840 the position numbers, part numbers and everything that goes with it. 00:18:56.280 --> 00:18:58.680 And from this, the exploded view is created, 00:18:58.680 --> 00:19:01.000 which I have already shown you before, in our store 00:19:01.160 --> 00:19:04.760 with the sensitive area on the left and the actual parts list on the right. 00:19:05.600 --> 00:19:08.080 That's basically what we get out of it. 00:19:08.080 --> 00:19:09.200 And I can certainly imagine 00:19:09.200 --> 00:19:12.440 that this is not only interesting for us, but also for many, many other people 00:19:13.400 --> 00:19:14.600 and customers. 00:19:15.480 --> 00:19:18.920 It's simply an enormous reduction in the workload that we've achieved as a result. 00:19:21.040 --> 00:19:25.920 Overall, I would like to say a few brief sentences about data maintenance. 00:19:26.800 --> 00:19:29.800 All of our data actually comes from the ERP system. 00:19:30.200 --> 00:19:35.120 This is where all the master data is maintained, of course, everything 00:19:36.040 --> 00:19:38.520 that we then want to later integrate into ANTEROS. 00:19:38.520 --> 00:19:40.480 Overall, we maintain for certain products, 00:19:40.480 --> 00:19:43.560 which can be main products, but also any special products. 00:19:43.560 --> 00:19:46.560 We also maintain other things such as marketing texts, images, 00:19:47.280 --> 00:19:49.480 relations, everything that can be included. 00:19:49.480 --> 00:19:52.400 The search paths for vehicles basically 00:19:52.400 --> 00:19:55.440 runs through the vehicle type itself or the vehicle type. 00:19:55.440 --> 00:19:58.120 That is the track that I mentioned at the beginning, 00:19:58.520 --> 00:20:02.600 which we maintain on the one hand and for individual parts, spare parts, kits, 00:20:02.600 --> 00:20:04.480 we maintain the whole thing in the categories. 00:20:06.120 --> 00:20:07.280 And before the workshop, 00:20:07.760 --> 00:20:10.160 we already had - wrong way round - 00:20:10.520 --> 00:20:18.280 ANTEROS.print, i.e. the fully automated catalog output, and all in all we have 00:20:18.680 --> 00:20:23.120 now centralized everything, more or less, maintain it once and output it in different media. 00:20:23.120 --> 00:20:25.800 And that's the great thing about the system, 00:20:26.280 --> 00:20:27.640 which I'm actually still personally 00:20:27.640 --> 00:20:30.520 very excited about, even though I don't work in it on a daily basis anymore. 00:20:30.520 --> 00:20:31.800 As I noted at the beginning, 00:20:33.000 --> 00:20:36.840 we have to maintain a lot more info. 00:20:36.840 --> 00:20:40.200 We have to set relations, we have to maintain parameter values 00:20:40.680 --> 00:20:42.520 so that we can later finalize 00:20:42.520 --> 00:20:47.760 the search sensibly, as I explained at the beginning, 00:20:47.760 --> 00:20:50.520 or present it to the customer as simply as possible. 00:20:51.240 --> 00:20:56.960 And with the whole vehicle type manufacturer and model series story, it is also important 00:20:56.960 --> 00:20:59.640 that we set the right relations there. 00:20:59.640 --> 00:21:01.440 This means that we first have to make all vehicle types 00:21:01.440 --> 00:21:04.080 that exist and that we currently offer 00:21:04.600 --> 00:21:05.880 available online. 00:21:05.880 --> 00:21:10.720 We do this by specifying or entering these vehicle types accordingly 00:21:10.720 --> 00:21:14.280 then entering the pictograms, and then 00:21:14.280 --> 00:21:17.360 the images are automatically generated on the homepage 00:21:17.360 --> 00:21:19.560 or on the ANTEROS search page. 00:21:19.560 --> 00:21:23.480 And for the actual manufacturers and model series, we first 00:21:24.240 --> 00:21:29.280 have to put the manufacturer of a model series in relation to the category, 00:21:29.280 --> 00:21:34.400 i.e. the vehicle type. 00:21:34.400 --> 00:21:37.920 Thus, the model series knows: "Ah yes, in this case, for example, 00:21:38.400 --> 00:21:40.880 I am from the manufacturer John Deere and I am also a tractor". 00:21:41.360 --> 00:21:45.520 So these relations mean that we get a relatively simple 00:21:45.520 --> 00:21:50.720 and good, well-structured, guided search in our store. 00:21:51.120 --> 00:21:53.760 Now a little outlook before we come to the end. 00:21:54.840 --> 00:21:57.720 In future, we actually want to integrate various spare parts data 00:21:57.720 --> 00:22:01.920 automatically from the ERP system or from our ERP system, 00:22:02.640 --> 00:22:05.640 which is of course the leading system overall. 00:22:05.880 --> 00:22:07.360 We have many, many spare parts. 00:22:07.520 --> 00:22:09.640 I don't really know off the top of my head right now. 00:22:10.120 --> 00:22:13.080 There are over 15,000 active ones that I think we manage at the moment. 00:22:13.080 --> 00:22:14.360 In our warehouse and 00:22:15.520 --> 00:22:21.200 for these spare parts, we have basically maintained all the data in the ERP system, 00:22:21.960 --> 00:22:25.080 and we want to transfer this data to ANTEROS later in a semi-automated way, 00:22:25.080 --> 00:22:29.320 or maybe even fully automated at some point. 00:22:29.320 --> 00:22:31.960 This will work as follows: we will transfer the assembly data from proAlpha 00:22:31.960 --> 00:22:35.640 and also the spare parts data. 00:22:36.000 --> 00:22:39.000 The spare parts in turn know which assemblies they are in. 00:22:39.040 --> 00:22:43.880 And the assemblies in turn know which air brake system they are in. 00:22:45.160 --> 00:22:49.320 In principle, the entire logic is already linked in our ERP system. 00:22:49.320 --> 00:22:54.960 And we can then make this available and upload it to ANTEROS 00:22:55.040 --> 00:22:57.000 via the control lines, 00:22:57.000 --> 00:23:00.480 control columns, and automatic supplementation. 00:23:01.120 --> 00:23:02.240 Short summary. 00:23:03.240 --> 00:23:05.560 As already mentioned at the beginning, well managed search. 00:23:05.560 --> 00:23:08.640 Very, very important for me personally as well as for the guys 00:23:08.640 --> 00:23:10.720 at our company that I have talked to. 00:23:11.240 --> 00:23:14.280 You have to be able to narrow down quickly, you have to be able to find the products quickly. 00:23:14.280 --> 00:23:20.240 The sensitive area with the hotspots should basically result in us being able to order spare parts quickly. 00:23:20.240 --> 00:23:21.440 Or the customer, not us, 00:23:21.440 --> 00:23:25.360 but we personally will also use it in technical service, I'm pretty sure, 00:23:26.360 --> 00:23:28.800 because we can also, if we're logged in, jump relatively quickly 00:23:28.800 --> 00:23:30.600 to these spare parts lists via the serial number, which the customer 00:23:30.600 --> 00:23:34.280 usually gives us, and therefore see relatively quickly 00:23:34.280 --> 00:23:37.960 what spare part the customer may need. 00:23:37.960 --> 00:23:40.720 So we - from our point of view, we can also use it. 00:23:42.920 --> 00:23:48.080 Then, of course, there is the automatic hotspot generation, so to speak, 00:23:48.080 --> 00:23:51.600 that we no longer have to do anything manually in this area and that we can later 00:23:52.400 --> 00:23:55.280 run all the data from our ERP system together 00:23:55.280 --> 00:23:59.320 with the data from CAD into ANTEROS 00:23:59.480 --> 00:24:02.320 and then make it available online accordingly. 00:24:02.600 --> 00:24:04.080 In conclusion, it can be said 00:24:04.080 --> 00:24:08.560 that the cooperation with INCONY, which has been going on since 2008, 00:24:09.600 --> 00:24:13.600 well over ten years, so to speak, is simply great. 00:24:13.640 --> 00:24:15.120 We don't hear much from each other, I think. 00:24:15.120 --> 00:24:19.120 That often means that the customer is somehow satisfied, 00:24:19.640 --> 00:24:21.160 because they don't get in touch every day. 00:24:21.160 --> 00:24:24.080 At least that's how I know it from our customers. 00:24:24.080 --> 00:24:25.600 We are also all very satisfied. 00:24:26.320 --> 00:24:27.760 I can really only say positive 00:24:28.160 --> 00:24:31.120 things about INCONY and all the employees I know. 00:24:31.480 --> 00:24:34.320 Yes, Mr. Tietjen, I'll start with the first questions. 00:24:34.320 --> 00:24:35.280 Oh yes, with pleasure. 00:24:35.280 --> 00:24:40.120 You said that you, 00:24:40.960 --> 00:24:45.360 or your customers, had suggested to you that you might want to 00:24:45.360 --> 00:24:50.960 set up a store, probably because people already buy all kinds of things privately in the store. 00:24:51.760 --> 00:24:55.240 were there any differences, in that the big players said 00:24:55.240 --> 00:24:59.760 yes, do it now, do it soon and when will it come, or rather the small ones? 00:24:59.760 --> 00:25:02.880 Or is there any way to group them or not? 00:25:02.920 --> 00:25:04.880 Unfortunately, you can't really group them together. 00:25:04.880 --> 00:25:08.680 So it was actually rather smaller customers, in quotation marks, 00:25:08.960 --> 00:25:12.400 and the request came every now and then in the interim. 00:25:12.480 --> 00:25:15.000 Why can't I order online from you now? 00:25:15.280 --> 00:25:17.160 Then we simply said, because unfortunately it is not yet possible. 00:25:17.160 --> 00:25:18.160 You can inquire. 00:25:18.160 --> 00:25:20.360 But you can't order. 00:25:20.560 --> 00:25:21.520 We are not that far yet. 00:25:21.520 --> 00:25:25.840 A few years ago we had already planned to do a web shop, 00:25:25.840 --> 00:25:30.840 but then for various reasons we stopped the implementation. 00:25:30.840 --> 00:25:34.160 And now we are also a whole step further, because we 00:25:34.600 --> 00:25:38.000 can also provide the corresponding additional information there, such as spare parts lists, 00:25:38.000 --> 00:25:41.880 perhaps also installation instructions for registered users. 00:25:41.880 --> 00:25:44.760 In other words, we offer a corresponding service for our customers. 00:25:46.240 --> 00:25:47.800 Because not only the online store 00:25:47.800 --> 00:25:50.840 is requested by our customers, but also the corresponding spare parts lists 00:25:51.000 --> 00:25:52.000 for the compressed air systems. 00:25:52.000 --> 00:25:54.160 And that was one of the reasons why we wanted to combine 00:25:54.920 --> 00:26:01.120 the two, so to speak, and that's why this was the only option left. 00:26:02.200 --> 00:26:04.040 Okay, my second question is: 00:26:04.920 --> 00:26:08.800 Yes, it's often the case with our customers that there are 00:26:10.000 --> 00:26:14.640 already quite a few or several employees working on it and maintaining the data. 00:26:14.800 --> 00:26:18.680 That's why I thought it was great that you said: It's all 00:26:18.680 --> 00:26:20.160 too much work for me, can't it be done automatically? 00:26:20.160 --> 00:26:21.560 That was an impulse for us, 00:26:21.560 --> 00:26:24.560 because some of you have really set these hotspots manually. 00:26:24.760 --> 00:26:26.320 That's the reason for my final question. 00:26:26.320 --> 00:26:29.120 This thick catalog was also created with ANTEROS 00:26:29.120 --> 00:26:33.640 and you entered the data for it in the ANTREROS PIM system. 00:26:33.640 --> 00:26:36.320 How many employees were involved 00:26:36.320 --> 00:26:39.640 in getting this into the system in two languages? 00:26:40.240 --> 00:26:40.920 Two. 00:26:41.000 --> 00:26:41.360 Two? 00:26:41.520 --> 00:26:42.760 Indeed, two employees. 00:26:43.200 --> 00:26:46.840 Yes, at the very beginning, when we started using ANTEROS, 00:26:46.840 --> 00:26:51.160 in 2008, I was also one of the employees who helped set it up. 00:26:51.160 --> 00:26:54.360 At least in the field of spare parts. 00:26:55.520 --> 00:26:58.120 At that time, we still maintained the actual air brake systems 00:26:58.120 --> 00:26:59.880 in ANTEROS via various databases. 00:26:59.880 --> 00:27:04.560 That has changed in the meantime, and yes, but I'll put it this way, 00:27:04.600 --> 00:27:08.200 once the basic stock of spare parts for compressed air systems is there 00:27:08.280 --> 00:27:10.080 and we don't necessarily want them to come out again, 00:27:10.080 --> 00:27:12.960 then they're in there for the time being and we don't have to maintain anything, so that's it. 00:27:13.720 --> 00:27:16.080 Yes, so currently two employees.