﻿WEBVTT

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I have to say it was a
successful PIM implementation

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and now our data
maintenance is very efficient

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thanks to the good features in ANTEROS and

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the new object type systems
with the two sided

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relationship is perfect for our complex
fire protection system.

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Furthermore, the grouping
of our many parameters

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helps us to determine
who can see and change which data.

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Last but not least, we use the dashboard
and the quality reports

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for targeted data and quality
improvements.

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And yes, thanks to ANTEROS

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we are now able to offer improved service
with our new download portal,

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where images, documents
and videos are easily accessible.

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In the portal, the user can quickly search
across product categories without further

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association necessary.

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The last point I'd like to mention

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here is the automated generation
of our complex data sheets.

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We offer our data sheets
in a lot of different languages.

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And, in the past,
we created each of them by hand.

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Now it's just a touch of a button
which ensures up to date data

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and a standardization layout,
which saves us a lot of time.

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So yes.

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I like our PIM and I think
all my colleagues do also.

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I'm Tobias Bächle, head of
IT application management

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at svt since three years and I was

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in charge of the project
for the PIM implementation.

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svt is a all-round carefree
provider of services and products

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for passive fire protection, damage restoration

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and planning and organization
fire protection.

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svt was founded in 1969.

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We have above 1800 employees

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and we are settled
in about over 60 locations.

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Yes, we have foreign subsidiaries,
about 15.

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We have many fields of activities,
so we have passive fire protection

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products and systems, fire protection services,
we have industrial applications,

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damage restoration and we have organizational
and planning fire protection.

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Our applications and products have -

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are registered in many trademarks.

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We have FLAMMADUR, FLAMRO,

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PYROGUARD and many more.

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But we want to merge them

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in the next time for better
market standing.

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Let us come to the PIM project.

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Our project goals
and requirements for the PIM system.

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We want a central hub
for our data in the company.

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So we want storage input and import
and modification of data in one system

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and making product data
available for various purposes.

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We don't want data islands anymore,

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so we want to integrate the PIM system

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with existing systems.

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We have a clear storage of product data.

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So simple cross distribution
and access to the data

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by using the PIM and
standardization of data and increase

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in data quality to ensure consistent

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quality of data and texts.

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The quality assurance via

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dashboard was one of our goals
and we want to define

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responsibilities and competencies
regarding product data.

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Automation and simplification of processes

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saves considerable time
and data maintenance.

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And at least we want to
provide customers with faster

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and more targeted product information.

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So we need a fast and automatic generation

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of standardized print documents.

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The process of selecting a PIM system,

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or how we found to INCONY and ANTEROS:

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On March 21,

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we invited to tender to INCONY

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and other PIM providers with

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the requirements for PIM in a Excel file.

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So we had a catalog of wishes that

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we wrote down and sent to the vendors.

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On summer 21

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we had chosen a new CRM software,

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so we had not enough

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resources for the implementation of the PIM.

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So we postponed it.

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But finally, in June 22,

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we had the time in my team and we

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did a shortlist of presentations and yes.

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Finally INCONY made it
and was the favorite.

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August 22,
we finally signed it, and we signed it

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because INCONY was leading

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in the data maintenance and technical data

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in our evaluation and INCONY

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is experienced in industry.

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That was a good fit.

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INCONY had also flexible interfaces,

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imports and exports.

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And you can easily integrate it
with other systems.

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We found 100% automatic print generation
of data sheets and catalogs,

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that was a really big benefit for us

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and at least the product data maintenance,
media management,

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media portal and print documents,
it was all in one system.

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So the acceptance in our user

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rounds was very big for INCONY and ANTEROS.

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Integrating ANTEROS into the
system architecture at svt

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we have a few ERP systems
in our environment,

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but one of our biggest ERPs is proAlpha

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in the construction department.

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We connected proAlpha to ANTEROS

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by using a simple CSV file

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for the first data transfer.

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So the products

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were created in proAlpha

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and then transfered to the PIM system.

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And in the PIM system they were enriched

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with all necessary further data
and media assets and

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so the PIM is in the
center of the architecture.

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Next around the PIM there are websites,

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for example where the data is from
the market department also

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and goes live and then to the website

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and so the products are online.

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We as svt had some special

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features and needs for ANTEROS.

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So we need a new object type

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in addition to the categories
and product families and products.

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We need systems in the
PIM system because we -

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our systems are created by multiple articles.

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So you have to connect them in the system

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and we need responsibilities
between the systems.

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So the next point.

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Yes, I said responsibilities.
I mean a relationship.

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The systems and the products

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have relationships between them.

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So now you can view it
in the PIM from two sides,

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you can look at the system
or you can look at the product

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and the other way around, you can see

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then the product or the system
that belongs to it.

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And finally we need another feature that is -

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that are parameter groups.

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We had a bunch of parameters

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to all different articles.

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So we have to group it
for the different departments.

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And so INCONY created an extra group

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for our parameters where we can categorize

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it and make restrictions on these categories.

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Let us take a look in the system.

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So here is our ANTEROS
PIM system configured.

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You can see here there's a

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system point in the menu.

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To the left you can see the

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single application products.

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And to the right
you can see relationships

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for the complete systems in

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in the PIM with their relation.

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So every product, complex product,

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we say application to it or system,

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is build from single products.

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I said we have of few of over

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nearly a thousand parameters.

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So and not every user needs to see

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or is able to edit all of them.

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So we decided to group the parameter

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in product system ERP
and marketing parameter.

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If you step into it,

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you can see there's another category

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or we call it group where it's also

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categorized.

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And you have here

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special subtabs in the editor.

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So in this case marketing can find

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their parameters in the marketing tab.

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And

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we can also restrict the access
for the different user types.

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About the user groups

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here are different user groups

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we created for our users.

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So you can see marketing has its
own group with restrictions

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for delete, change, access,

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only maintain certain parameters
as the assets.

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So you can restrict

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every user group for your needs.

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This example shows how a marketing
employee would see the editor.

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So the marketing member

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can't change the brand name or language

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or validate the article,

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they can only access the fields

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that they are allowed to.

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Here it is the SEO text for example.

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So marketing could only

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fill in their necessary

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fields for placing the products for the website.

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You don't have to send

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Excel files from one
department to another department.

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And we can build up here a workflow

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to collaborate through the departments.

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And that was really a

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big advantage in the system.

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We have the media asset maintenance

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portal where we can

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upload files and we can

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make rules for the quality of the uploads.

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So it's

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it’s a really good feature to keep
the PIM data in high quality.

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You can specify a solution
for the upload of media assets and -

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so it's a really convenient file upload.

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If you use it there are many

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sub pics generated
automatically by upload.

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That saves us a lot of time too.

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Where you can upload meta data
and you can assign the -

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end date for validity for example.

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On the other side from the media portal,
you have the download portal.

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That's a really great benefit
for our company because

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internal colleagues can easily search
for images or documents, videos

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within the portal.

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You have a easy download button.

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You can easily access to all the assets

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and you have a right

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restriction for external colleagues.

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So external colleagues can't see all of your assets.

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You can restrict it by rights.

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So here you can see
the maintenance of media assets.

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If you want to create a new asset, you can -

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you have to fill in for example
the brand names, the language

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and the valid from and until date.

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Or you can automatically fill
in the until date.

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You can fill in the approval,

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so you can maintain them
for each media object

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or parameters.

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The download portal is

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good, searchable because
you don't have to add manually

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all texts for the images.

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They're added automatically
by the category. So

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you can easily search for product name,

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or you can search also by tag
through the full range,

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they are generated from the PIM.

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Here you can see the difference
between the internal

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and external download portal.

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So internal users have much more rights

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to access PDF files and
declarations to download.

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And if you are logged in
as an external user,

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you can for example only the access

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some pics and

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download promotion videos or declarations

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that are not for internal use.

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This is one of our DOP data sheets.

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DOP is declaration of performance.

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We have to create it
for all of our articles.

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So it's a layout

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that is used very often and a big benefit of

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ANTEROS is we print that

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or we generate it first in the workshop

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with the colleagues from INCONY.

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And so if they -

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if we want to print it we just have to
do one click and it's complete,

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generated through the data
from our PIM automatically.

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So there’s a print rule and

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so we have a clear
layout through all our data sheets.

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That's really a great benefit.

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In the past we created that by Photoshop

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and paint it one by one
and we have really -

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or we are in over 20 countries worldwide,

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so we have to do it
in many languages and

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we have now the
single point of truth in our PIM

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and we can generate that
in different languages just by one click

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with actual data.

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Here you can also see the data sheet

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on the left side, where you can find
the data within the PIM system

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and on the right side you can see it

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how it's in the print layout, converted. So

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ANTEROS can create complicated or complex

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data models too.

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Yes, it can bring it to a standard layout where
you can connect the fields to the layout

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and that's also really -

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you have to do it only one time

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to create this layout,
and then it's finished.

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I wasn't able to think that
that's possible

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but we did it and that's really
a big benefit for our company.

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So we save a lot of time.

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In the next data sheet
you can see we have our corporate design

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also implemented in the layout.

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So the customer journey
is also better now.

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And we have a layout

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that fits with all our data sheets.

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Yes. We also have here
the reference to the PIM fields

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and we have the latest data.

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So they are always actual.

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And you don't have to worry that

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you have old product data sheets.

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In conclusion, I have to say
it was a successful PIM implementation

00:21:13.720 --> 00:21:18.520
and now our data
maintenance is very efficient

00:21:19.120 --> 00:21:22.880
thanks to the good features in ANTEROS and

00:21:23.320 --> 00:21:26.480
the new object type systems
with the two sided

00:21:26.480 --> 00:21:30.520
relationship is perfect for our complex
fire protection system.

00:21:31.760 --> 00:21:35.440
Furthermore, the grouping
of our many parameters

00:21:35.440 --> 00:21:38.960
helps us to determine
who can see and change which data.

00:21:39.960 --> 00:21:44.320
Last but not least, we use the dashboard
and the quality reports

00:21:44.320 --> 00:21:49.120
for targeted data and quality
improvements.

00:21:49.600 --> 00:21:52.800
And yes, thanks to ANTEROS

00:21:52.800 --> 00:21:57.960
we are now able to offer improved service
with our new download portal,

00:21:58.160 --> 00:22:02.840
where images, documents
and videos are easily accessible.

00:22:03.240 --> 00:22:09.480
In the portal, the user can quickly search
across product categories without further

00:22:10.160 --> 00:22:12.040
association necessary.

00:22:12.400 --> 00:22:15.800
The last point I like to mention

00:22:16.000 --> 00:22:20.640
here is the automated generation
of our complex data sheets.

00:22:20.880 --> 00:22:24.480
We offer our data sheets
in a lot of different languages.

00:22:24.480 --> 00:22:28.000
And, in the past,
we created each of them by hand.

00:22:28.600 --> 00:22:33.200
Now it's just a touch of a button
which ensures up to date data

00:22:33.200 --> 00:22:38.080
and a standardization layout,
which saves us a lot of time.

00:22:39.040 --> 00:22:40.240
So yes.

00:22:40.960 --> 00:22:44.680
I like our PIM and I think
all my colleagues do also.

00:22:46.120 --> 00:22:47.960
Okay, thank you very much Tobias.

00:22:47.960 --> 00:22:49.520
So for the speech.

00:22:50.080 --> 00:22:52.760
I'd like to start with first questions.

00:22:52.960 --> 00:22:55.680
The first one is: in your opinion,

00:22:55.680 --> 00:22:59.080
what was the biggest
technical challenge in the project?

00:22:59.080 --> 00:23:02.480
I think one of our biggest challenges

00:23:02.480 --> 00:23:07.720
was to define the data model
because in the past

00:23:07.720 --> 00:23:13.160
we did all our product
management by Excel sheets.

00:23:13.600 --> 00:23:17.240
And we have very big and long Excel sheets

00:23:17.240 --> 00:23:22.640
in all different colors and variations.

00:23:23.040 --> 00:23:27.400
And now we had to define

00:23:27.400 --> 00:23:32.560
one data model
for products and systems and

00:23:34.840 --> 00:23:37.800
we couldn't imagine how it

00:23:37.800 --> 00:23:42.600
can fit together because
they are completely different.

00:23:42.600 --> 00:23:47.080
One is a application or a system
and one is a product.

00:23:47.440 --> 00:23:50.440
But your software

00:23:51.840 --> 00:23:53.560
can solve that.

00:23:53.560 --> 00:23:55.840
So we are -

00:23:55.840 --> 00:23:57.400
That was a

00:23:58.520 --> 00:24:01.000
big way to find that out.

00:24:01.000 --> 00:24:05.320
We can make that this way but yes, we did.

00:24:05.600 --> 00:24:06.640
Okay.

00:24:06.640 --> 00:24:10.760
And my second question is:
what were the biggest organizational

00:24:10.760 --> 00:24:14.560
challenges of the PIM project
in your organization?

00:24:15.120 --> 00:24:21.600
We had to make a big part
in change management

00:24:21.640 --> 00:24:24.280
because with PIM,

00:24:25.480 --> 00:24:29.320
we had a new kind of work together

00:24:29.320 --> 00:24:33.680
because we have different responsibilities.

00:24:33.880 --> 00:24:39.360
In the past we send Excel sheets
from one station to another station

00:24:39.360 --> 00:24:42.680
to enrich the Excel files.

00:24:42.880 --> 00:24:45.600
And now we have

00:24:47.080 --> 00:24:53.480
straight ways through the PIM
system with workflows and -

00:24:54.280 --> 00:24:57.520
So every department has

00:24:57.520 --> 00:25:00.720
their own tab with fields and

00:25:01.720 --> 00:25:05.120
responsibilities and restrictions.

00:25:05.240 --> 00:25:08.760
So if they -

00:25:09.080 --> 00:25:10.400
If the marketing

00:25:11.480 --> 00:25:14.880
doesn't fill in their SEO fields,

00:25:16.120 --> 00:25:20.520
the website would never
or would not get the data

00:25:21.160 --> 00:25:25.760
because the workflow would
stop at the marketing department.

00:25:27.120 --> 00:25:30.120
Yes, that was really a new

00:25:31.320 --> 00:25:33.080
kind of working together

00:25:33.080 --> 00:25:36.360
because they have their own

00:25:38.920 --> 00:25:41.720
responsibility for their processes.

00:25:41.880 --> 00:25:42.360
Okay.

00:25:42.360 --> 00:25:46.000
So a clear process
for all different persons

00:25:46.000 --> 00:25:49.640
working with the system
and all data in one system together.

00:25:49.800 --> 00:25:53.520
Yes. We always have
the single point of truth in the system

00:25:53.520 --> 00:25:56.600
and that is really a big benefit
for all of us.
