WEBVTT

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We are a company
dedicated to quality control.

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Namely, everything that is produced
must also be measured

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and checked in quality control.

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60,000 products have been launched
with indeed 14 languages

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including Russian, with that store.

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We have very,
very many parameter definitions.

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That works extremely quickly.

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The store is also extremely fast.

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I hope you'll be able to see it
right here over the network.

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I'm really excited about it.

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We had a Magento store for the UK

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and no matter what we did,
that thing never got faster.

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Not a chance.

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And this thing? It really works.

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It's got speed, which we need,
and of course it's future proof.

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I'll also show different ways of navigating.

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We really have all the information
that is important to help a customer

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select the right product and
also to choose the right product,

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which is the Mitutoyo product,
we did at product level.

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That is, all the photos are expandable
and collapsible, can be made bigger, scrollable,

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technical drawings, videos, accessories,
that is, which cable goes

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with which, exactly which product
and which variants are there?

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Variants in our case mostly means
different measuring lengths with

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digital output, without digital output
and other such stories.

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Login is also a bit tricky,
because actually SAP is the

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leading system, which contains the master data
for the customer master.

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leading system, which contains the
master data for the customer master.

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If I have not created the customer
in SAP as an online store customer

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and not defined what kind of
online store customer they are;

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are they a standard dealer,

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are they a dealer who can
buy extended products

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or are they a dealer who can buy
the full assortment from us?

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And all this is transferred from SAP to the store.

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The order history comes from SAP

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and all orders are displayed in the store.

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So if the orders are placed
over the phone, via fax.

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There are still some that do that

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or however in person with
the customer service representative.

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All orders are shown and of course
they can be filtered.

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For the veterans, I then have

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the option to simply order
based on the product number.

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That's how they used to do it.

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SAP returns,

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if I log in as a merchant, for each price

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my own personal price

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based on the discount matrix
and the product group.

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That is, if I am merchant A,
I get the price A for the product A.

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If I am merchant B, I get price B

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for product A maybe because I have
a different discount matrix.

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This I get directly displayed in
the shopping cart, when checking out,

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it then matches again.

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Of course, we have a total of 3,500 dealers

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who are involved in this, so it's a huge story.

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And this order simulation itself,
that is, checking

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"is the product available?",
"what does it all cost?" is a request from SAP.

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And this is for the people
who want it really, really,

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really old-school.

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I upload a CSV or an Excel with my order,

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the shopping cart is filled automatically
and I log out.

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Unlike all other countries, the UK

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has a closed online shop, which means

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that I can only access it
if I have a customer number,

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a Mitutoyo customer number,
and can order certain

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products as a B2C customer,

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that is, with sales tax, with a normal warranty,
and everything else.

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We are the only

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Mitutoyo company in the world
that has an online store.

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We are the only company that has
it connected to modern ERP.

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We are the only one that has a modern

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CRM,

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which is also connected,
by downloading things from there,

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I generate leads in our CRM
in salesforce for example.

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And I also have a modern
content management system,

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because I only introduced that in
2014 for all the countries.

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So we are relatively clean and new,

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but the icing on the cake has definitely been

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this project to put the

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ANTEROS Web store together with the PIM.

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And I have to say quite honestly,
it's not an advertising event,

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it's not meant to be,
but we have really difficult clientele.

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We have people who want one thing today

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and another tomorrow and still get it through.

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And I don't think with any, any,
any other software

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we would have been able to implement
this in two and a half years,

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and I mean 98% the way we planned it.

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So great support from ANTEROS.

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We had, I believe,
three different consultants from SAP,

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who also did something different each time.

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And we still went live with the store
five days after the SAP went live.

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And without any problems.

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Without any problems.

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And I think that says something about the

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quality and flexibility of the software.

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And of course also the quality
and flexibility of the employees.

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And you can't say anything,
nothing at all about that

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We are a company dedicated to quality control.

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Namely, everything that is produced
must also be measured

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and checked in quality control.

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We have more than 60,000 products,
they are also all in the PIM.

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We have 80 branches.

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We have been using ANTEROS since 2009

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primarily for catalog production.

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We already have a media portal
for dealers on board as well.

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What is very important is e-procurement.

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That means we create e-procurement
sheets from the PIM for dealers,

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who can simply adopt them
in their purchasing system,

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or actually for large consumers,
who can simply

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adopt them in their purchasing systems.

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The one on the left is brand new.

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Three years ago we decided

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to replace our old AS 400
with a new SAP R3.

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Blood, sweat and tears guaranteed,

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but we also developed
a store at the same time -

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so really always at the same time
as the connection to SAP R3.

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As I said, 60,000 products
have been launched

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with indeed 14 languages including
Russian, with that store.

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We have very, very many
parameter definitions.

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Sometimes they are called the same thing

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and mean something different -
not so easy to handle either.

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An enormous number of photos,
a lot of photos, which, let's say,

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have not been maintained very well.

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That is, all that had to be
pulled up again somewhere.

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We also have, and we're still working on this,

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making sure that all the videos that we have
are actually on the product level,

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that all the user manuals,
all the alternative products,

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all the brochures, everything will find
its place on the product level.

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The store, I'll show you again in a moment,
is really almost seamlessly

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integrated into our
content management system.

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Content management system:
We have one that covers 18 countries.

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We also have three dealers

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in our own content management system

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and I can show this later, switch from

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the store to the website and vice versa
in a really relaxed way without the user noticing.

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Unless they look at the top in the URL,
that's the only thing that changes.

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We really have all the information
that is important to help a customer

00:07:38.120 --> 00:07:41.200
select the right product and
choose the right product,

00:07:41.200 --> 00:07:45.200
which is the Mitutoyo product,
we did that at product level.

00:07:45.360 --> 00:07:47.520
That is, all the photos are
expandable and collapsible,

00:07:47.560 --> 00:07:51.840
can be made bigger, scrollable,
technical drawings, videos, accessories,

00:07:51.840 --> 00:07:54.960
that is, which cable goes with which,
exactly which product

00:07:55.680 --> 00:07:57.480
and which variants are there?

00:07:57.480 --> 00:08:02.440
Login is also a bit tricky,
because actually SAP is

00:08:02.440 --> 00:08:07.960
the leading system, which contains
the master data for the customer master.

00:08:08.400 --> 00:08:11.760
If I have not created the customer in SAP
as an online store customer

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and not defined what kind of
online store customer they are;

00:08:15.440 --> 00:08:17.200
are they a standard dealer,

00:08:17.200 --> 00:08:20.160
are they a dealer who can
buy extended products

00:08:20.160 --> 00:08:23.160
or are they a dealer who can
buy the full assortment from us?

00:08:23.680 --> 00:08:26.680
And all this is transferred from SAP to the store.

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And only when this core

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of the customer is created in ANTEROS.web,

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then the customer can activate themselves.

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Nothing will work before that.

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This has a huge additional advantage.

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In Italy, for example, we have

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purchasing companies that have
one customer number.

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In reality, however,
there are 250 different dealers,

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and of course we don't want to

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maintain 250 logins for a customer who is
really treated internally as one customer.

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What we do is we give a login to the boss,

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whoever that is,

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and they can assign different logins
to all their subordinates.

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That means he can say Fabrizio over there,

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he can order something, Claudio can only look.

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And the moment we have
a problem with a dealer

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who may not pay, which happens,

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we simply switch off the master account in SAP
and everything else is dead.

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The order history comes from SAP

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and all orders are displayed in the store.

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So if the orders are placed
over the phone, via fax.

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There are still some that
do that or however,

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in person with a customer
service representative.

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All orders are shown and of course
they can be filtered.

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I can search for my order name,
that is my reference number

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that I was assigned.

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I can search for the Mitutoyo
reference number and now

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there is also a further development

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that I can only display

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what has been generated
from my subaccount.

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For the very large customers,
we also do a kind of EDI with the help

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of ANTEROS PIM.

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For new customers who are not yet
familiar with the portfolio:

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A traditional store with a shopping cart,

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where I can look at the products,
put them in the shopping cart,

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check them out comfortably,
and for the veterans, I then have

00:10:15.240 --> 00:10:18.920
the option to simply order based
on the product number.

00:10:18.920 --> 00:10:20.200
That's how they used to do it.

00:10:20.640 --> 00:10:23.640
SAP returns,

00:10:23.760 --> 00:10:27.520
if I log in as a merchant, for each price

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my own personal price

00:10:31.000 --> 00:10:34.000
based on the discount matrix
and the product group.

00:10:34.280 --> 00:10:39.240
That is, if I am merchant A,
I get the price A for the product A.

00:10:39.240 --> 00:10:42.920
If I am merchant B, I get

00:10:42.920 --> 00:10:46.200
price B for product A maybe
because I have a different discount matrix.

00:10:46.720 --> 00:10:50.280
This I get directly displayed
in the shopping cart, when checking out,

00:10:50.280 --> 00:10:51.640
it then matches again.

00:10:52.080 --> 00:10:53.760
Of course, we have a total

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of 3,500 dealers who are involved in this,
so it's a huge story.

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Secondly, of course, we can filter.

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We don't want every retailer to be able
to buy every product.

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Of course, we also control that from SAP.

00:11:04.920 --> 00:11:10.040
We have a classification in our master data,
product master data in SAP,

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that divides it into different categories

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and different dealers are only allowed to
buy different categories;

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they are then also shown

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a price for it in the store only if
they are allowed to buy it.

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Otherwise it says "on request"
and then when they request,

00:11:23.360 --> 00:11:26.120
"Nah, you're not allowed to sell the stock,
you haven't done any training for it.

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We'll just get complaints."

00:11:29.080 --> 00:11:30.360
That works extremely quickly.

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The store is also extremely fast.

00:11:33.160 --> 00:11:36.160
I hope you'll be able to see it right here
over the network.

00:11:36.320 --> 00:11:39.000
I'm really excited about it.

00:11:39.000 --> 00:11:41.560
We had a Magento store for the UK

00:11:41.560 --> 00:11:44.560
and no matter what we did,
the thing never got faster.

00:11:45.160 --> 00:11:46.800
Not a chance.

00:11:46.800 --> 00:11:48.720
And this thing? It really works.

00:11:48.720 --> 00:11:52.240
It's got speed, which we need,
and of course it's future proof.

00:11:52.720 --> 00:11:54.800
I can specify different delivery addresses.

00:11:55.120 --> 00:11:57.920
Some that come from SAP,
are automatically supplied.

00:11:58.200 --> 00:12:03.200
But I can also have local users set up
their own private delivery addresses.

00:12:03.200 --> 00:12:05.520
That means they can
also do drop shipment,

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that is, they can send
directly from our warehouse

00:12:07.160 --> 00:12:10.320
to their customers, but not export.

00:12:10.920 --> 00:12:15.560
That means that if they have a customer
who has a, they have -

00:12:15.640 --> 00:12:18.040
in Italy it says Italy as the delivery address

00:12:18.040 --> 00:12:20.040
and I can't have it delivered to Bulgaria.

00:12:20.040 --> 00:12:24.400
It's incredibly important for us
that there is no export.

00:12:24.400 --> 00:12:26.120
And this is for the people

00:12:26.120 --> 00:12:29.640
who want it really, really,
really old-school.

00:12:29.640 --> 00:12:32.480
I upload a CSV or an Excel with my order,

00:12:32.480 --> 00:12:35.720
the shopping cart is filled automatically
and I log out.

00:12:35.800 --> 00:12:41.000
Unlike all other countries,
the UK has a closed online store,

00:12:41.000 --> 00:12:44.000
which means that I can only access it
if I have a customer number,

00:12:44.000 --> 00:12:47.720
a Mitutoyo customer number,
and can order certain products

00:12:48.800 --> 00:12:50.520
as a B2C customer,

00:12:50.520 --> 00:12:55.280
that is, with sales tax, with a normal warranty,
and everything else.

00:12:55.480 --> 00:12:59.760
It proves that with ANTEROS and ANTEROS.web
anything is possible,

00:13:00.240 --> 00:13:03.160
and the project had already

00:13:03.160 --> 00:13:06.160
been underway for 16 months before
we even implemented it.

00:13:06.280 --> 00:13:09.360
This means that the user administration
must be tuned somewhere

00:13:09.360 --> 00:13:11.440
so that it also works with

00:13:12.720 --> 00:13:15.360
public users who can log in publicly

00:13:15.360 --> 00:13:16.600
without running the risk

00:13:16.600 --> 00:13:19.600
that every retailer can log in
and somehow order something.

00:13:20.120 --> 00:13:21.600
It worked, it worked great.

00:13:21.600 --> 00:13:22.920
I am totally thrilled.

00:13:22.920 --> 00:13:25.960
So great support from ANTEROS.

00:13:26.040 --> 00:13:29.680
We had, I believe,
three different consultants from SAP,

00:13:29.720 --> 00:13:32.320
who also did something
different each time.

00:13:32.320 --> 00:13:35.320
And we still went live with the store
five days after the SAP

00:13:35.320 --> 00:13:39.120
went live. And without any problems.

00:13:40.680 --> 00:13:43.080
Without any problems.

00:13:43.080 --> 00:13:44.760
And I think that says something

00:13:44.760 --> 00:13:48.480
about the quality and
flexibility of the software.

00:13:48.480 --> 00:13:51.480
And of course also the quality
and flexibility of the employees.

00:13:52.440 --> 00:13:55.440
And you can't say anything,
nothing at all about that.

00:13:55.680 --> 00:13:58.600
And now that all the work is done,

00:13:58.600 --> 00:14:01.040
they all arrive and want to participate.

00:14:01.520 --> 00:14:04.800
The Americans would like
to use our PIM system,

00:14:05.200 --> 00:14:07.440
they would like to use the online store
as well, they just

00:14:07.640 --> 00:14:11.280
want to connect IFS instead of SAP.

00:14:11.280 --> 00:14:14.280
So it's an enterprise resource system.

00:14:14.720 --> 00:14:17.720
I know that comes from Sweden,
but that's all I know.

00:14:19.720 --> 00:14:22.320
Yes, and then of course the Canadians
came along and said: "Oh, you have

00:14:22.320 --> 00:14:25.720
so much beautiful English content
and you also have French content.

00:14:26.160 --> 00:14:28.400
Can't you do our catalog as well?"

00:14:28.400 --> 00:14:31.000
And later, of course, they also want to
join the online store.

00:14:31.000 --> 00:14:32.640
That's the bottom line

00:14:32.640 --> 00:14:35.160
of the success story and I don't know
if I still have time.

00:14:35.160 --> 00:14:36.960
Here you can see how many
websites we power.

00:14:38.040 --> 00:14:40.880
And now if I go to my favorite website,

00:14:40.880 --> 00:14:43.840
we come to Europe

00:14:43.840 --> 00:14:46.680
and this part comes from the CMS

00:14:46.680 --> 00:14:49.920
and this top part, yes, also completely.

00:14:51.480 --> 00:14:53.160
So let's just go into

00:14:53.160 --> 00:14:57.160
a nice product -
outside micrometers.

00:14:57.240 --> 00:15:01.280
Here you can see the hierarchy is displayed,
really down to the last link.

00:15:02.760 --> 00:15:03.920
This is also very good.

00:15:03.920 --> 00:15:07.080
Because we decided to take the
hierarchy from the Japanese,

00:15:07.760 --> 00:15:10.920
what is transferred to us,
from the Japanese hierarchy

00:15:10.920 --> 00:15:12.200
one to one.

00:15:12.200 --> 00:15:14.280
Of course, you can make your own.

00:15:14.280 --> 00:15:16.840
Of course, we also thought at first,
okay, it's a bit complicated

00:15:16.840 --> 00:15:19.160
and maybe the... but it makes sense.

00:15:19.160 --> 00:15:22.680
This hierarchy made a lot of sense to us,
because the products are

00:15:22.680 --> 00:15:25.680
so different and throwing them all together

00:15:26.960 --> 00:15:28.600
just makes it more difficult for the customer.

00:15:28.600 --> 00:15:32.040
That's why we prefer a little more
hierarchy here and a little less

00:15:32.040 --> 00:15:33.000
hierarchy when searching.

00:15:34.040 --> 00:15:37.040
Let's say, let's take this one.

00:15:39.120 --> 00:15:41.960
There you can see what variants are available.

00:15:41.960 --> 00:15:45.440
A short description of each product.

00:15:46.560 --> 00:15:48.200
Now I'll go to the product level.

00:15:48.240 --> 00:15:51.240
Here I have the possibility
to make a data sheet

00:15:51.480 --> 00:15:54.000
with all the information for printing.

00:15:54.000 --> 00:15:56.960
I can also, let's say,
put it in the Comparison List.

00:15:56.960 --> 00:15:58.680
That means, if I want to compare two products

00:15:58.680 --> 00:16:00.400
and see where they differ,

00:16:00.400 --> 00:16:03.120
I just throw it in there and look at it.

00:16:03.120 --> 00:16:07.560
I can send the page to someone as an email,
just as a link say,

00:16:07.560 --> 00:16:08.720
"Check out this product" -

00:16:08.720 --> 00:16:11.720
it's a very nice thing to do
when you're talking on the phone.

00:16:11.720 --> 00:16:14.120
So for our dealers very, very interesting.

00:16:14.440 --> 00:16:16.120
Then we can throw it into the comparison.

00:16:17.080 --> 00:16:19.240
You can see that there's one in there now.

00:16:20.600 --> 00:16:23.560
This comes from SAP, this comes from SAP,

00:16:23.560 --> 00:16:26.320
this comes from SAP and this comes from SAP.

00:16:27.000 --> 00:16:29.000
That's all passed through immediately.

00:16:29.000 --> 00:16:33.560
This is ANTEROS.pim and everything else too.

00:16:34.360 --> 00:16:35.080
Here you can see,

00:16:36.320 --> 00:16:39.040
here we finally have the possibility
to read something.

00:16:39.040 --> 00:16:42.040
Usually in the catalog,
the dimensions are not readable.

00:16:42.560 --> 00:16:45.000
I can show all variants of this product.

00:16:46.240 --> 00:16:50.360
I can show all associated accessories,
so really only those

00:16:50.360 --> 00:16:54.520
that are really relevant to this product,
everything from battery to cable.

00:16:55.800 --> 00:16:58.040
And in this case, I have a video in there

00:16:58.040 --> 00:17:01.040
of this one product,

00:17:02.400 --> 00:17:04.640
which we get from YouTube.

00:17:04.960 --> 00:17:07.920
For some products there is also software,

00:17:07.920 --> 00:17:11.520
free software to download for example,
is also directly there.

00:17:12.320 --> 00:17:16.040
Product brochures, if there are
incoming product brochures, they are also there.

00:17:16.880 --> 00:17:19.000
There are operating instructions, they are there.

00:17:19.000 --> 00:17:21.960
So everything that belongs to the product,
I find with the product.

00:17:22.680 --> 00:17:26.720
One goal of that, of course, is to say -
we get

00:17:26.720 --> 00:17:30.520
10, 20, 30, 40, 50, 100 emails every day:
"Do you have a picture of this?

00:17:30.520 --> 00:17:33.400
Do you have information about that?
Do you have this?  Do you guys have this?

00:17:33.400 --> 00:17:34.320
Do you have that?"

00:17:35.080 --> 00:17:37.680
Then, of course, from now on
we want to say, "Look on

00:17:38.360 --> 00:17:40.640
the web and if you don't find something there,
we don't have it.

00:17:40.640 --> 00:17:41.920
So stop asking."

00:17:42.400 --> 00:17:44.720
And that's a very,
very important thing for us,

00:17:45.080 --> 00:17:48.560
because that costs the marketing department,
that costs the product managers,

00:17:48.560 --> 00:17:49.800
and that costs the sales people,

00:17:49.800 --> 00:17:54.200
we've evaluated it, between 17 and 25%
of their daily working time.

00:17:54.640 --> 00:17:59.480
Getting information back and forth,
that's a very important thing for us.

00:18:00.000 --> 00:18:01.880
I’ll log, I'll just log myself in

00:18:03.040 --> 00:18:06.040
so we can see

00:18:08.960 --> 00:18:11.040
how the backend works as well.

00:18:11.040 --> 00:18:12.640
Here I have to go to the stage first.

00:18:12.640 --> 00:18:18.440
Because the user administration is done via SAP,
I cannot log in as a customer.

00:18:18.440 --> 00:18:19.640
Of course, this is also desired.

00:18:19.640 --> 00:18:21.600
I don't want to be able to log in as a customer.

00:18:21.600 --> 00:18:24.080
This has to do with legal security.

00:18:24.080 --> 00:18:26.120
That means we don't know
the customer's password.

00:18:26.120 --> 00:18:30.080
We can reset it if necessary,
but they have to create a new one.

00:18:30.560 --> 00:18:32.120
So now we are on the stage.

00:18:32.120 --> 00:18:32.920
On the stage you can see

00:18:32.920 --> 00:18:36.600
that compared to the normal countries,
there is only one difference, that everyone is here,

00:18:36.960 --> 00:18:40.160
because you want to quickly check
whether all information

00:18:40.160 --> 00:18:43.520
about all stores is displayed evenly,
accurately and correctly.

00:18:43.960 --> 00:18:46.320
That means that if I now say okay,

00:18:46.320 --> 00:18:48.520
I have it here in English, click on France,

00:18:48.520 --> 00:18:52.640
everything is in France and French can also be

00:18:52.640 --> 00:18:53.840
displayed in English if you want.

00:18:54.560 --> 00:18:56.760
But now let's go

00:18:56.760 --> 00:18:58.200
back to Europe and log in.

00:18:59.680 --> 00:19:01.400
You can see

00:19:01.400 --> 00:19:04.400
that the customer's name is displayed here -
it's a test customer.

00:19:04.440 --> 00:19:06.600
In reality, of course, also a customer of ours.

00:19:06.600 --> 00:19:10.920
Here you can see the quick order function
"order history", User Account Management.

00:19:10.960 --> 00:19:15.080
Here you can upload a shopping cart.

00:19:15.400 --> 00:19:18.400
Then briefly go to User Account Management,
then I see

00:19:19.040 --> 00:19:20.800
what my account looks like.

00:19:20.800 --> 00:19:23.440
What is my customer number,
my SAP customer number,

00:19:23.440 --> 00:19:26.960
what payment- what
discount group do I have?

00:19:26.960 --> 00:19:31.280
So "Bulk Buyer" means it is a major customer -
and what terms do I have?

00:19:31.480 --> 00:19:34.640
2% discount after 14 days, 30 days net.

00:19:34.760 --> 00:19:37.760
This is all transferred from SAP to here.

00:19:37.960 --> 00:19:40.520
That means, if the customer says,
but there is something wrong in it,

00:19:40.520 --> 00:19:41.720
it is wrong in SAP.

00:19:41.720 --> 00:19:43.800
That is, of course, a very interesting story.

00:19:43.800 --> 00:19:47.400
Normally, you don't let your customers
into your own ERP system.

00:19:47.400 --> 00:19:53.880
They can change their own password
and they can simply create sub-users

00:19:54.160 --> 00:19:55.520
and these sub-users could be

00:19:55.520 --> 00:19:59.000
purchasers, for example,
which means they can check out

00:19:59.760 --> 00:20:02.840
or viewers, they can do everything,
they can fill up the shopping cart,

00:20:02.840 --> 00:20:06.560
they can do everything,
but they can't actually check out/purchase the goods.

00:20:06.640 --> 00:20:10.400
Very important, because many in the company
just look at what is available,

00:20:10.800 --> 00:20:13.720
what does it cost us,
what kind of price can we give the customer.

00:20:13.880 --> 00:20:14.680
In this case,

00:20:15.920 --> 00:20:18.440
I can sort by date.

00:20:18.440 --> 00:20:21.840
I can search, what product
did I have in this order?

00:20:23.000 --> 00:20:29.520
So let's just assume 500-181-30,

00:20:29.520 --> 00:20:32.040
that's our favorite thing.

00:20:32.040 --> 00:20:34.080
Now I see that this product is in the two orders.

00:20:34.080 --> 00:20:35.400
Let's check it out.

00:20:36.160 --> 00:20:37.320
Yup, there it is.

00:20:38.960 --> 00:20:42.360
So, I can search for the
internal Order Reference,

00:20:42.360 --> 00:20:46.240
that is the Order Reference that I
as a customer gave to my order

00:20:46.840 --> 00:20:50.480
and "Show only my Orders" means
the one who is currently logged in,

00:20:50.720 --> 00:20:55.040
no matter if that is the main user or sub user,
only has their orders displayed.

00:20:55.400 --> 00:20:59.400
Otherwise all orders are displayed as I said,
which are in the SAP system.

00:21:00.080 --> 00:21:03.080
All for ever and ever and ever.

00:21:04.440 --> 00:21:07.320
So I say okay, yes

00:21:07.320 --> 00:21:08.120
I like it, I would like to order again.

00:21:08.120 --> 00:21:11.320
I like it, I would like to order again.

00:21:11.320 --> 00:21:14.200
So I'm in the shopping cart, still okay,

00:21:14.640 --> 00:21:16.600
I'd like to calibrate for the things too,

00:21:17.600 --> 00:21:20.600
but I only want 50,

00:21:21.240 --> 00:21:24.120
now that takes a bit and that is simply because

00:21:24.120 --> 00:21:27.560
the store asks SAP:
"Is the product available?

00:21:27.920 --> 00:21:31.400
What is the availability?"
It queries all the warehouses we have.

00:21:31.800 --> 00:21:34.400
We have a hell of a lot of warehouses.
We wanted to

00:21:34.400 --> 00:21:36.280
limit ourselves to three,
but I think we've ended

00:21:36.280 --> 00:21:40.120
up with 32, because in SAP everything
has to be stored somewhere.

00:21:40.120 --> 00:21:43.440
Even if I have a cabinet where
I put stuff in, no chance.

00:21:43.960 --> 00:21:47.560
Delivery date is displayed, I check out.

00:21:49.240 --> 00:21:49.920
Number.

00:21:51.880 --> 00:21:53.200
A comment.

00:21:53.720 --> 00:21:54.520
Check again.

00:21:54.520 --> 00:21:58.400
Okay, the shipping address is okay,
or I'll pick another one from my list

00:21:58.560 --> 00:21:59.800
or I'll make a new one.

00:22:01.640 --> 00:22:02.680
I accept.

00:22:02.680 --> 00:22:06.640
And here I can just override
my general rules that I have.

00:22:06.640 --> 00:22:10.080
Normally you can say as a merchant
I accept two partial

00:22:10.080 --> 00:22:14.160
shipments, so two partial shipments
in general or three or four.

00:22:14.520 --> 00:22:16.200
And here I say none this time.

00:22:16.200 --> 00:22:18.360
I want to have things all together.

00:22:18.360 --> 00:22:19.200
That would be, for example,

00:22:19.200 --> 00:22:22.360
if I make a drop shipment
to a customer who says

00:22:22.440 --> 00:22:24.320
"Why? I ordered ten pieces,
now only three are coming."

00:22:24.320 --> 00:22:28.240
I want to avoid that and say
"You're not going to get those until we get them all."

00:22:29.120 --> 00:22:30.040
Bought.

00:22:31.240 --> 00:22:33.440
Now everything is created in SAP.

00:22:34.320 --> 00:22:38.040
So it's essentially done, the order.

00:22:38.040 --> 00:22:39.760
These are things that I love.

00:22:40.080 --> 00:22:42.240
Of course, this is now the
test system - takes longer,

00:22:42.240 --> 00:22:44.480
the live system is considerably faster.

00:22:44.600 --> 00:22:47.400
There is then the "Estimated delivery date",
quite clearly,

00:22:47.400 --> 00:22:50.400
"estimated" means with us, it is really estimated.

00:22:50.480 --> 00:22:53.560
It is correct in 90, 95% of all cases,

00:22:53.760 --> 00:22:57.920
but we reserve the right, of course,
to give priority to somebody

00:22:57.920 --> 00:22:58.960
sometimes.

00:22:59.240 --> 00:23:01.600
That changes everything in SAP, of course.

00:23:02.280 --> 00:23:03.760
Okay.

00:23:03.760 --> 00:23:06.760
Quick order, very simple story.

00:23:06.960 --> 00:23:10.920
I give it a number, it checks to see if it's there.

00:23:11.160 --> 00:23:12.480
Doesn't seem to exist,

00:23:13.120 --> 00:23:16.120
because no delivery time is displayed.